Our Customers

Independent Telecommunications Consultants pride ourselves on our industry knowledge, ensuring that we keep abreast of industry developments, new technologies and changing legislation.

Our consultants provide expert, unbiased advice in this fast moving marketplace.

Our ethos is to provide service that is second to none, whilst offering very competitive tariffs. Through adopting this philosophy, we have attracted numerous prestigious clients who place a similar emphasis on excellent service and value for money for their own clients.

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13 Brief Customer Case Studies

The telephone continues to be one of the most important methods for business organisations to communicate with their customers and suppliers. Effective call handling and management is often critical to business success.

Historically, statistics showing long wait times to get through to an organisation were the only indicator of poor customer service. Nowadays, using non geographic numbers, there is a wide range of sophisticated network based features to improve call handling and enhance your customer experience.

Network based call recording is easy to use and affordable. It provides a permanent record of telephone conversations that can be used for many purposes, such as; staff training, marketing analysis, measuring and monitoring customer service and dispute resolution. Call recording is an invaluable tool for large and small businesses alike.

A wide range of sophisticated network based programming options is available to complement your call handling. Our services, provided by Cable and Wireless PLC and Kingston Communications PLC, offer; network based Call Recording, numerous routing options, Interactive Voice Response (IVR), Call Whisper and a wide selection of call statistics.

Whilst these functions can be achieved using many of the telephone systems available today, the complex hardware required on site can be costly. In addition to initial capital expenditure, further investment in software upgrades and maintenance contracts is also required. Specialised engineers are required for installation, programming, maintenance and changes. Locating the equipment on site carries security, and sometimes, space issues.

By contrast, network based functions using non geographic numbers are low cost and simple to use. All programming, software enhancement and maintenance is at no additional cost to your company and is taken care of by your service provider.

To demonstrate the added value of using key applications from our feature rich, network based NGN services, we have included some case studies below:

• Case study 1 -Call statistics - Effective Marketing
• Case study 2 - Itemised Call Statistics - Quality Management
• Case Study 3- Call Recording + Call Statistics -Effective Management
• Case Study 4 - Call Recording - Market Research and Staff Training
• Case Study 5 - Area Routing - Reduce Marketing Costs
• Case Study 6 - Area Routing - Enhanced Customer Service
• Case Study 7 - Alternative Routing Plan - Disaster Recovery
• Case Study 8 - Percentage Routing - Disaster Recovery
• Case Study 9 - Ratio routing - Reduce Marketing Costs
• Case Study 10 - Call Whisper - Effective Marketing + Customer Service
• Case Study 11 - Call Recording - Marketing Assessment
• Case Study 12 - Call Options - Effective Call Handling
• Case Study 13 - Voice to email -Improved Call Handling and Customer Service

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