ITCs Centrex service is a cost effective, fully managed Voice telephony solution offering a flexible and scalable alternative (or complimentary service) to that normally provided by traditional, premises based, private branch exchange (PBX) telephone systems.

In effect, Centrex offers a switchboard capability to organisations that is network based and managed from our telephone exchange. This means that you have all of the benefits of a sophisticated telephone system but without the associated capital costs and day to day issues of managing the telephone system yourself.

Benefits and Features of Centrex

Choosing a Centrex system from ITC has numerous benefits when compared with a traditional PBX:

  • Cost Effective - Low Start up costs

Choosing a Centrex system avoids the up-front capital investments usually required when buying a PBX system. Centrex is also compatible with standard BABT approved analogue handsets. These are widely used with older pbx systems so it is likely that you could use existing handsets. They are also readily available for new purchase.

  • No Annual Maintenance Charge

Management and maintenance of your Centrex service is included in your rental.

  • Fully Managed

The Centrex network is monitored 24 hours per day, 365 days per year at no additional cost to you. This ensures that your business benefits from enhanced service reliability.

  • Reliable

ITC offers 99.85% service reliability with a guaranteed 4 hour fix time for network faults.

  • Flexible

Centrex from ITC can grow with your business. You do not need to worry about line capacity or expensive system upgrades. As your business expands, with the addition of new staff for example, you can add extra lines simply by contacting your Account Manager.

  • Free calling between networked sites

Virtual private networking, with free calls between networked sites is available across multi sited organisations. This cost effective solution obviates the need for expensive point to point private circuit links as the costs to provide networked links are included in your Centrex line rental.

  • Single company-wide dialling plan

A single, company- wide dialling plan, including mobiles, can be set up if required.

  • Feature Rich

Centrex from ITC also offers all the additional features you'd expect from a PBX, such as:

  • Internal numbering plans
  • Direct Dialling Inwards (DDI)
  • Hunt Groups
  • Ringing patterns
  • Evergreen

By choosing Centrex from ITC you can future proof your telecommunications services. The Centrex platform is regularly updated to keep pace with the latest developments in technology. Your business will automatically benefit from upgrades and additions to the service without the need for costly upgrades.

  • Local sales and support

Our experienced team of Account Managers and Service team will work with you through every stage of your Centrex order.

Who is Centrex suitable for?

Centrex is best suited to businesses that:

  • are looking for a cost-effective alternative to a PBX
  • has high inbound and outbound call traffic patterns
  • requires high system availability
  • do not wish to own or manage their phone system(s)
  • has limited cash resources
  • has multi-site offices or main HQ-branch site configurations
Implementation - What happens next?

Our experienced team will ensure that your Centrex service is implemented with minimum disruption to your organisation.

Initially, our highly experienced Account Managers will meet with you to identify your current and future requirements and design a solution tailored to your needs. We will then work with you to devise an installation programme to fit your needs and timescales.

Please contact our sales team for further details of our tailored packages on 0330 333 02 01.

If you would like one of our telecommunications consultants to contact you for further advice, please email contact@it-cts.com with your details.

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Please Note - To ensure ITC provide our valued customers with the highest levels of service our minimum call threshold per client is 5,000 call minutes per month.

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