7 - Alternative Routing Plan - Disaster Recovery

The UK Head Office of a well known camera manufacturer was affected by the summer floods in 2007. Whilst the office building itself was not affected, the inbound lines were out of order for five days before reinstatement by BT.

Fortunately, the company had put in place a Disaster Recovery Plan. This plan included provision of a standby call centre service (there is only one office in the UK) and alternative routing plans for their main number (0870). This enabled them to redirect the main 0870 number to the call centre for the five days, thus providing an uninterrupted, seamless service.

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