Customer Complaints Code

Independent Telecommunications Consultants Ltd follows the Ofcom Approved Code of Practice for Complaints Handling in the handling of Complaints made by Domestic and Small Business Customers.

Should you have a complaint about the service which you receive from ITC please write a letter detailing your complaint to

Complaints – Office of the Chief Executive
17 High Street
Redbourn
St Albans
Hertfordshire AL3 7LE

Alternatively email contact@it-cts.com addressing your email to Complaints – Office of the Chief Executive.

What we will do:

• 1 - We will write to you to acknowledge your complaint with 7 days of receiving your letter.
• 2 - We will investigate and respond to your complaint within a further 21 days.
• 3 - Should your complaint be unresolved after 8 weeks we will write to you to inform you of your rights to access Ofcom’s Dispute Resolution scheme.

Please note that the above Code of Practice for Complaints Handling does not apply to the handling of Complaints made by non-domestic and non-Small Business Customers.

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